–AA (Auto Answer):
The auto-answer feature on the soft-phone must be deactivated when an agent is not at their seat. The fine for non-compliance is $500.
PU (Phone Usage):
Agents are not allowed to use or take out their phones in the office. The fine for this violation is $500.
SM (Social Media):
The use of social media is prohibited for agents during working hours. Violating this policy will result in a fine of $500.
PP (Payment Processing):
Payment processing is strictly limited to authorized staff only. Unauthorized viewing of the payment gateway or proximity to the payment processing area is prohibited, with a fine of $200.
WL (Windows+L):
Agents must lock their computers using the Windows+L shortcut when away from their workstations. Failure to do so will incur a fine of $100.
PWC (Payment Without Call):
Agents are prohibited from processing payments without the customer being on the call. The fine for violating this policy is double the amount charged during the transaction done or not done.
CXI (Customer Information):
Agents must not save any customer’s personal information, including phone numbers, email addresses, or credit card details. A fine of $1,000 will be imposed for non-compliance, and the company reserves the right to terminate agents for any breach of data privacy.
UP (Unauthorized Product):
Just to note, carrying unauthorized items such as pens, paper, books, bags, laptops, and electronic gadgets is typically restricted to protect sensitive information and maintain security. The fine for non-compliance appears to be quite steep at $500, indicating the seriousness of the policy.
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| Agent ID: | AA / $500 | PU / $500 | SM / $500 | PP / $200 | WL / $100 | PWC / $2X | CXI / $1000 |
|---|---|---|---|---|---|---|---|
| Adam | 1 | 1 | |||||
| Alex | 2 | 1 | |||||
| Carry | 1 | 3 | |||||
| Eren | 4 | ||||||
| Kane | 1 | 1 | |||||
| Kent | 1 | ||||||
| Mary | 1 | ||||||
| Norah | 1 | 1 | |||||
| Roman | 1 | 2 | 2 | ||||
| Rosie | 1 | 1 | |||||
| Selena | 2 | ||||||
| Sophie | 1 | 2 | |||||
| Stella | 2 | 2 | |||||
| Stephen | 1 | ||||||
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